Hospitality
Direct bookings, OTAs, Google Hotel Ads, booking engines, PMS and revenue management.
Hospitality — Read moreDigital Marketing, Google Ads & MarTech Advisor
I directly manage Google Ads, tracking, analytics, landing pages and automation. When the issue spans several functions, I coordinate internal teams, developers and external partners.
The problem
An account may be well structured and still produce weak margins. The bidding signal may be wrong, the landing page may lose demand, the CRM may not return lead quality or the booking engine may block the sale. I review the full path, not only the campaigns.
Method
I start from products, customers, the sales process, costs and available data. I separate immediate corrections from measurement issues and from work that requires development or coordination with other teams.
How the company makes money, where it creates margin, how customers buy and what management and teams see as the main constraints.
Final KPIs and useful intermediate signals, tracking validation, dashboards and analysis that expose what drives performance.
Campaigns, website, CRM, offer, creative, customer journey and internal processes connected. An issue visible in Google Ads may originate elsewhere.
Obvious waste, configuration issues, incomplete tracking and misallocated budget first, alongside the medium-term work that creates a larger advantage.
I directly manage Google Ads, analytics, tracking and many MarTech activities, coordinating other specialists where required.
Regular calls, dashboards, reports and direct communication keep priorities and execution aligned with the business.
Expertise
Account structure, queries, budgets, bidding, feeds, Performance Max and experiments. Decisions start from margin and conversion quality.
GA4, Tag Manager, data layer, online and offline conversions, dashboards and data quality control.
Landing pages, customer journey, A/B testing, e-commerce and booking engines.
CRM, Zapier, n8n, cloud services and AI agents that reduce manual work and improve signals.
Priorities, KPIs, budgets, ownership, mid and top funnel, coordination of teams and suppliers.
Developers, designers, content, media, operations, revenue and internal teams.
Industries
A hotel must connect demand, availability and the booking engine. A tour operator must read data by product, date and capacity. An education provider must follow the lead through to enrolment. The industry pages explain those problems instead of reducing them to a list of services.
Direct bookings, OTAs, Google Hotel Ads, booking engines, PMS and revenue management.
Hospitality — Read moreDistribution, seasonality, availability, products, reviews and international acquisition.
Travel, tours and experiences — Read moreQualified leads, CRM, admissions guidance, enrolments, cohorts and offline conversions.
Education — Read moreDemand, trust, qualification, bookings or sales, follow-up and customer continuity.
Wellness — Read more
Margin per lead, qualification, attribution and sales automation.
Online services and lead generation — Read more
Fan journeys, e-commerce, ticketing, sponsors, launches and seasonality.
Sport and merchandising — Read moreExperience
I led a team of approximately 20 people, worked on projects for major brands and have been an independent consultant since 2011. Since 2020 I have been CMO of The Bright Hotel, supporting the marketing of ten hotels in the United States alongside MarTech projects for hospitality.
Throughout my career I have worked on projects for national and international companies and brands, with different roles and scopes.
Principles
I do not apply the same formula to every company. I first verify what is measured, how revenue is generated, which constraints exist and who must execute the work. If I do not see a useful role for me, I say so.
Recommendations
I prefer not to reproduce them on the website. The link opens recommendations published directly by clients and colleagues.
Read the recommendations on LinkedInShare what has changed, which KPIs are deteriorating and what is already in place. The first call is used to determine whether the issue falls within the areas I manage directly.